The functionality you need, one attach away.
Intelligence comes with the seat, the way voicemail and texting do. Every conversation your customers have comes back with every commitment captured: the summary, the follow-up with an owner and a due date, the alert when something needs a person, and a clear view across the whole business. On the phones they already run, useful the same day.
Everything below ships in the base seat.
No feature is held back to force an upgrade. Expanded access exists for the business that asks for more granularity, and you set the markup on all of it. See Your Margin
After Call
Every conversation comes back as a summary, with each commitment captured as a task carrying an owner and a due date, inside a searchable history your customers can pull up before the next conversation. One click copies the whole record, so there is no integration required to start getting value.
Explore After Call on intelligence.cloud
First Alert
The critical moment surfaced within minutes of hang-up and sent to the person who owns it, with the summary and the evidence attached so they can judge it in seconds. The alert is what gets routed. The call never is, and nothing is decided by software.
Explore First Alert on intelligence.cloud
Insights Hub
Trends and role-based operational views across the business, with drill-down into the conversations underneath. Spikes surface on their own, and prepared questions answer across the whole account.
Explore Insights Hub on intelligence.cloud
It lands where the work already happens.
Summaries and alerts arrive in the inbox, under the brand on the seat. Nobody opens a new app to get the value, and the portal is there the moment they want to go deeper.
Synthetic conversations, shown in neutral Intelligence Cloud branding. On your seats, these render under your brand.
Conversations in. Action out.
One layer sits between the platform you already run and the outcomes your customers pay for. It builds in three moves, and every move leaves evidence behind.
- UCaaS
- CCaaS
- CPaaS
- SBC / PBX
- Handsets
- Business applications
- Transcribe and protect
- Summarize and classify
- Flag risks with evidence
- Tasks, tracked to done
- Alerts routed to the right person
- Views that run the day
- Revenue captured
- Churn signals caught early
- Issues surfaced with evidence
- Issues flagged for a person to review
- Every commitment captured
Tuned to the industry, not to the average.
An alert worth sending at a recreational vehicle dealership is noise at a school admissions call center. A per-industry topic taxonomy, measured against real partner conversations, is how the platform knows the difference, and the tuning is work no single provider would ever do alone.
How the industry actually talks
Each industry carries a topic taxonomy with written boundary rules for the pairs that are genuinely ambiguous, so the classifier is held to a definition rather than a hunch. A new industry is a new taxonomy, not a fork of the engine.
Measured, not asserted
Every signal is measured on real partner conversations before anyone is asked to act on it, and measured again as the taxonomy evolves. Where a signal is not yet strong enough for a job, we say so.
Restraint is the engineering
A signal that fires on everything is worthless to an alerting product, so most of the engineering goes into what not to surface. That is why the alerts still get read six months in.
The part that cannot be bought
The tuning is industry research, a taxonomy, boundary rules, and the measurement behind them. It is not available as a component, so anything on this layer is industry-aware on day one.
Nothing changes about answering the phone.
The layer reads what the platform produces after the conversation ends. It surfaces and it notifies, and it is never in the call path, so it cannot drop a call, add delay, or touch call quality. Nothing gets installed at the customer, and there is no project to stand up.
And the seat does not stop at the handset: back office, field staff, managers, and owners take the same seat at the same rate, with no extension attached.
Buy little now. Build big on it.
Everything on this page is what a seat has to do to hold its ground over the next few years. What gets built on top of it is where the business goes.
The portal, the proposals, the launch kit. A finished product with your name on every surface of it.
Your MarginThree commitments, one usage rate, and the terms in plain language. What comes in every seat and what expanded adds.
The ProofSix businesses, real numbers, dates printed. What surfaced once somebody could read the conversations.
The PossibilitiesThe API under the seat, and what you can build on a data layer that is already populated. This is what your tech lead wants to know.
Become a PartnerConnect your voice platform. Enable your seats. Empower the phones you already sell.