Your team already does the only thing this needs. They answer the phone. Nothing to install, and nothing changes about how a conversation is placed or answered.
A callback was promised and nobody wrote it down. The same complaint came in for the fourth time this month and no one joined the dots. A conversation happened that was going to cost you a customer, and you found out after they had already gone. None of it was captured, because capturing it was never anyone's real job.
The summary is there the moment you hang up, and every promise made in the conversation becomes a task with an owner, a due date and a status. Assign it to anyone in the business, including people who never touched the conversation.
An upset customer, or one threatening to leave, reaches whoever you choose within minutes of hang-up, with the summary and the evidence attached. While you can still do something about it.
Volumes, the topics coming up most and what is rising this week. Click any signal and land in the conversations underneath it.
Nothing to install, on any phone or any computer.
Nothing changes about how a conversation is placed or answered.
No note taking, no forms and no writing up afterwards.
Summaries arrive by email, so nobody has to log in to anything.
Payment card data is redacted. Conversations detected as personal are suppressed before analysis. Recording on your phone service is the one thing that has to be switched on already. There is no recording charge on top of what you pay today. Nothing happens on its own. A person always sees it and decides what to do.
It turns on for the seats you already pay for, including people in the business who never touch a phone. Ask us what it looks like on your own conversations.
There is more as you grow. Expanded After Call adds manager visibility across a team's conversations and open follow-ups in one place. Expanded First Alert adds alert conditions written for the business, on keyword, sentiment, or topic, each with their own recipients. Expanded Insights Hub adds wider scope and access control, configured by [Your company] for the business. Conversation data is handled under your existing service agreement with [Your company]. [Your company] sets who receives alerts and who can see which views.