Teams Premium at $10 writes up Teams meetings. Copilot at $21 to $30 reads documents and email, and only works if your whole company is already on Microsoft 365.
The $10 option only covers meetings. Copilot needs a paid Microsoft 365 plan underneath it. You would also move your phone numbers, replace handsets and retrain your staff.
Switched on for the phone system you already use. Everyone in the business gets it, not just the sales team. No new numbers, no new handsets, nothing to move.
A short written summary of what was said and what you promised, ready the same working day. You can search all of them later, so nothing is lost when someone is off.
If a customer is upset or says they want to leave, someone on your team hears about it within minutes of the call ending, with the call attached so they can check it fast.
Pick a question and get an answer drawn from all your calls, with the conversations behind it one click away. See which topics are climbing this month against last.
It covers meetings and email, not customer phone calls
Copilot cannot be bought on its own
Phone service from Microsoft is a third bill on top
Calls are read so they can be sorted, and personal ones are then hidden from the reports and screens your team sees. What comes through is the work: what was promised, what went wrong and what keeps coming up. Nothing happens on its own. A person always sees it and decides what to do.
This works on the phone system you already have, through the company you already deal with. Ask them what it would cost for your phones.
Microsoft prices are published rates checked in August 2026 and can change at any time. Sources: Microsoft Teams and add-on pricing, 17 July 2026 · Microsoft 365 Copilot rates and promotional pricing through 30 September 2026 · Copilot licensing and requirements, verified July 2026. The $14 figure is an example only, not a price list. Your provider sets its own price. Business phone lines commonly run $14 to $42 per person per month depending on the plan. Microsoft and its marks belong to their owner and are used here only for comparison.